Over at Verizon Math rages a mathematical debate. The core of the issue is whether or not there’s a difference between .002 cents and .002 dollars. The only ones saying no are Verizon customer service representatives. You can read the transcript of the original phone call (apparently it wasn’t the only time).
To their credit, Verizon finally saw the light and credited the user’s account for the full amount. It’s amazing that so many reps couldn’t understand the difference between the two values. I can understand that it can be confusing at first when it’s not clear what the units are, but it should never have gone past the first person.