how to write friendlier emails

There’s an Ask Metafilter question about how to write friendlier emails and the answers are quite good. It’s hard sometimes to convey sarcasm or humor via e-mail because the other person doesn’t have the benefit of your tone of voice or facial expression. This leads to misinterpretation.

Here’s some great advice for writing business e-mails

“Humor and sarcasm rarely translate in e-mails. The solution is to be succinct: Limit yourself to saying what’s necessary, only. Just like anything else, the potential for malfunction or misunderstanding increases with every added layer of complexity — in other words, the more you write, the more likely you’ll write something that can be misread. Keep it short and simple.”

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